At eSIM Vista ("we", "us", "our" or "Company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://esimvista.com/ (the "Site") and when you purchase or use our eSIM connectivity services, mobile applications, or related features (collectively, the "Services"). Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, including personal data that you directly provide, data collected automatically, and data from third parties. The categories of information include:

• Personal Identifiers: Name, email address, phone number, billing address, and government-issued ID (when required for regulatory compliance).
• Account & Profile Data: Username, password, profile picture, preferred language, and account settings.
• Payment Information: Credit card details, PayPal information, or other payment method data (processed by secure third-party payment processors; we do not store full credit card numbers).
• Usage & Device Data: IP address, browser type, operating system, device identifiers, mobile network information, IMEI (for eSIM activation), and data regarding your interactions with our Services.
• eSIM Usage Data: Data roaming consumption, activation records, connection logs, and error reports required to provide connectivity and troubleshoot issues.
• Communication Data: Records of your inquiries, support tickets, feedback, and survey responses.

2. How We Use Your Information

We rely on legitimate business interests, contract performance, legal obligations, and your consent to process personal data. Our primary purposes include:

• Provide, operate, and maintain our eSIM services, including account management, plan activation, billing, and customer support.
• Improve and personalize your experience by suggesting suitable travel data plans and optimizing network coverage.
• Process transactions and send you related information, including purchase confirmations and invoices.
• Send administrative information such as changes to our terms, security alerts, and policy updates.
• Prevent fraud, abuse, and security incidents — monitor for suspicious activities related to your eSIM usage.
• Comply with legal obligations in the telecommunications and data protection regulations (e.g., GDPR, CCPA, local telecom laws).
• Marketing communications (with opt-out consent) about new plans, special offers, or travel tips based on your preferences.

3. Legal Bases for Processing (EEA & UK users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under the following lawful bases:

• Performance of a contract: To deliver the eSIM plans and associated services you request.
• Legitimate interests: To improve our services, secure our platform, and prevent fraud.
• Consent: For marketing communications, cookies, and optional data sharing.
• Compliance with legal obligations: To retain records as required by tax and telecom regulations.

4. Sharing & Disclosure of Information

We never sell your personal data to third parties. However, we may share information in limited circumstances with:

Additionally, in the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you via email or prominent notice on our Site.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the website. You can manage cookie preferences via your browser settings. Essential cookies cannot be disabled as they are necessary for core functionality (e.g., login, checkout). For more details, please see our Cookie Preferences or contact us. Third-party analytics providers may set cookies to help us understand Site usage patterns.

6. International Data Transfers

eSIM Vista operates globally. Your personal information may be stored and processed in any country where we or our partners have facilities, including the United States, European Union, and Asia-Pacific regions. When we transfer data outside your home jurisdiction, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections. By using our services, you consent to such transfers where legally permitted.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law (e.g., tax, accounting, or anti-fraud regulations). Typically:

• Account data: retained until you request deletion, plus up to 30 days for backup.
• Transaction records: 7 years for financial/legal compliance.
• eSIM usage logs: up to 12 months for troubleshooting and analytics.
• Support tickets: up to 3 years after resolution.

After retention expiry, data is securely anonymized or deleted.

8. Your Privacy Rights

Depending on your location (GDPR, CCPA/CPRA, LGPD, etc.), you may have certain rights regarding your personal data. These include:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure (Right to be forgotten): Request deletion of your data, subject to legal exceptions.
• Restriction of processing: Limit how we use your data under certain conditions.
• Data portability: Receive a structured, machine-readable copy of your data.
• Object to processing: For direct marketing or legitimate interest processing.
• Withdraw consent: At any time, without affecting lawfulness of prior processing.

To exercise any right, please contact us at privacy@esimvista.com. We will respond within 30 days. For California residents, we do not sell personal information as defined by the CCPA. For EEA residents, you also have the right to lodge a complaint with your local data protection authority.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

10. Third-Party Links

The Site may contain links to external websites or services (e.g., payment gateways, travel blogs). We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies before interacting with them.

11. Security Measures

We implement appropriate technical and organizational measures to protect your data, including TLS encryption, access controls, regular security assessments, and employee confidentiality agreements. However, no transmission over the internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The revised version will be indicated by an updated "Last updated" date, and we will notify you of material changes via email or a prominent notice on our Site. We encourage you to review this page periodically.

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© 2026 eSIM Vista — Global connectivity, transparent privacy. This document is an integral part of our Terms of Service and applies to all interactions with eSIM Vista.